Guides

Packaged bank account complaint guides

Step-by-step guides to making a formal FCA complaint to your bank — written against the specific regulations your bank was required to follow.

Millions of UK packaged bank accounts were mis-sold between 1999 and 2015. Find your bank below.

Lloyds Bank

How to Complain to Lloyds Bank About a Mis-sold Packaged Bank Account

A step-by-step guide to making a formal complaint to Lloyds Bank about a mis-sold Gold, Platinum or Ultimate Reward account — citing BCOBS 5.1.6R.

6 min read Read guide

Barclays

How to Complain to Barclays About a Mis-sold Packaged Bank Account

A step-by-step guide to making a formal complaint to Barclays about a mis-sold Additions or Premier account — citing BCOBS 5.1.6R.

6 min read Read guide

HSBC

How to Complain to HSBC About a Mis-sold Packaged Bank Account

A step-by-step guide to making a formal complaint to HSBC about a mis-sold Advance or Premier account — citing BCOBS 5.1.6R.

6 min read Read guide

NatWest

How to Complain to NatWest About a Mis-sold Packaged Bank Account

A step-by-step guide to making a formal complaint to NatWest about a mis-sold Reward Silver, Reward Platinum or Black account — citing BCOBS 5.1.6R.

6 min read Read guide

Halifax

How to Complain to Halifax About a Mis-sold Packaged Bank Account

A step-by-step guide to making a formal complaint to Halifax about a mis-sold Ultimate Reward account — citing BCOBS 5.1.6R.

6 min read Read guide